We are working with a client based in Billingham who are looking for a Learner Programme Administrator to support their apprentice team.
Responsibilities:
Calling Managers and confirming learner requirements
Update with clients
Liaising on Apprentice requirements
Responsible for answering/ transferring internal and external calls
Review client feedback and liaise with Learner Programme Executive to ensure continuous improvement.
Keep training manuals updated
Responsible for Monthly E-bulletin
Manage Apprentice Inbox, ensuring emails are responded to in a reasonable amount of time
Support Learner Programme Executive with RFQ process
Support the Apprentice team to achieve overall Apprentice HG targets
Answering calls in-line with company standards
Taking messages using templates ensuring information gained is in-line with company standards
Transferring calls and questioning in-line with company standards
Requirements:
Good general education, minimum 5 GCSE’s Grade A-C
Expected to be pro-active, work on own initiative and undertake a wide variety of tasks
For more information, please contact Emily Watson from our Middlesbrough Office.