Are you looking for a new opportunity within a fast-paced, dynamically evolving company that has experienced year-on-year growth for the last 15 years?
My client is looking to recruit an experience Customer Service Manager to join their thriving office Stockton on Tees.
Improve & enhance the customer service experience
Deal with and escalate customer concerns
Reporting progressive sales and key customer information on a daily, weekly and monthly basis
Management of staff and training
Monitor and achieve targets
Develop internal processes and implement improvements
Ensure the needs of customers are fully met
Management of systems and procedures
Requirements for the role:
Proven track record working at a Customer Service Manager level
Leadership & coaching skills
Exceptional communication skills
Highly organised
Problem solving skills
Proven experience with managing a team
Benefits:
Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
On-site parking
Sick pay
Store discount
Transport links