Customer Service Administrator

Location Harrogate
Discipline: Office Support & Sales
Job type: Permanent
Salary: Up to £22,000
Contact name: Fiona Milne

Contact email:
Job ref: 21778
Published: 16 days ago

​Do you have Customer facing experience and are looking for a new office based role?

If so, you might be interested in a Customer Service Advisor role based in Harrogate.

What you'll be doing:

• Dealing with customer queries via phone, email and live chat

• Helping with any customer issues from product questions to invoice queries

• Ensuring all queries are responded to within the agreed SLA

• Making sure orders are dispatched on time and keeping the customer up to date

• Analysing customer feedback and identifying trends

What you'll need:

• Previous customer service experience including complaints handling

• Great communication skills, written and verbal

• Attention to detail and excellent organisation skills

• Be a team player but also work well prioritising your own workload

• IT skills including Microsoft Office

What you'd get in return:

• Salary up to £22,000

• 22 days holiday, plus bank holidays

• Monday – Friday working hours

• Free onsite parking

• Great team working environment

• Modern office including breakout rooms

• Full training provided

• Career development opportunities