Are you someone that likes to make things happen?
Are you organised and customer focused?
If this is you, then we have an exciting opportunity to join an established and respected printed Circuit Board (PCB) specialist based in Harrogate.
Following continued growth, we are recruiting an experienced Customer Relationship Manager to a team who’s focused on providing a first-class service to manage their customers needs, where customer service is at the heart of what they do. You will provide a dedicated account management support and build strong relationships with our ever-expanding consumer base.
Key responsibilities:
Proactive, transaction focused, and committed account management to provide solutions to our customers.
Order management including order placement, forecast and stock management.
Building strong relationships with customers to ensure ongoing transactional and strategic needs are met.
Telephone communication with customers in a confident & professional manner alongside electronic communication methods.
Working with internally and externally based colleagues to develop and grow accounts through acquisition of new business and taking market share from competitors.
Occasional travel is expected as part of fulfilling the role.
Undertake any other reasonable duties required in line with capabilities and the needs of the company and its clients.
Requirements:
Excellent verbal & written communication skills.
A structured and independent way of thinking.
An open mind to new ways of working and have the initiative to bring new ideas to the table.
Ability to proactively manage customers and provide a positive customer service experience.
Experience and confidence in general computer-based systems (excel, email, CRM).
Ability to work in an open-office environment.
Attention to detail.
A desire to progress.
Excellent verbal & written communication skills.
A structured and independent way of thinking.
An open mind to new ways of working and have the initiative to bring new ideas to the table.
Ability to proactively manage customers and provide a positive customer service experience.
Experience and confidence in general computer-based systems (excel, email, CRM).
Ability to work in an open-office environment.
Attention to detail.
A desire to progress.
For further details please contact Lauren at Si Recruitment.