My client is seeking a highly organised and proactive Senior Administrator to play a key role in ensuring the smooth running of the Apprenticeships team. This is a fantastic opportunity for an experienced administrator with strong leadership skills to make a real impact, supporting both the team and customers.
As a Senior Administrator, you will lead a small team of administrators, providing guidance, training, and support to drive excellent customer service and efficient operations. Acting as a first point of contact for customers, you will ensure queries are resolved swiftly, bookings are confirmed within agreed timescales, and that all processes run seamlessly.
This role combines team leadership, customer service, and operational expertise, requiring someone who thrives in a busy environment and can juggle multiple priorities with professionalism and accuracy.
Key Responsibilities
Leadership
Mentor and support the admin team, encouraging skills development
Deliver regular training and conduct Performance Development Reviews (PDRs)
Lead daily stand-up meetings, distributing workloads effectively
Customer Service
Respond promptly to customer emails and calls
Confirm booking requirements within service level agreements
Resolve customer issues logged on the portal
Ensure timely resolution of non-arrivals and payment queries
Operational Support
Manage declined hotel bookings and out-bookings as required
Assist with portal testing and compliance checks
Support Key Account Managers with supplementary client programme tasks
Provide occasional on-site support at client sites
Communication
Deliver webinars
Conduct feedback calls
Escalate customer issues where necessary
Additional information:
Working hours: 9:30am – 5:30pm
Holidays: 20 days plus bank holidays – plus an additional day each year up to 5
Salary: Circa £30,000