Sales Administrator/Customer Services

Location Bishop Auckland
Discipline: Office Support & Sales
Job type: Permanent
Salary: £27,000 - £28,000
Contact name: Katie Kendall

Contact email: katie@sirecruitment.com
Job ref: 22990
Published: about 12 hours ago

​Are you an organised and proactive administrator with a knack for customer service? Our client, a well-established manufacturing business based near Bishop Auckland, is looking for a Sales Administrator to join their team and support the external sales function.

This is a fantastic opportunity to work in a fast-paced environment where communication, attention to detail, and strong organisational skills are key. The successful candidate will play a vital role in ensuring the smooth handling of customer orders and maintaining excellent relationships across both internal and external teams.

Key Responsibilities:

  • Liaise with customers and sales representatives to process and progress orders efficiently.

  • Manage the end-to-end internal sales process, from receiving and checking orders to confirming delivery details with customers.

  • Handle customer enquiries, ensuring timely and accurate responses.

  • Process sales orders received via telephone, email, and through external sales reps.

  • Cross-check order details (e.g., pricing, artwork, ink/forme requirements) and liaise with other departments where necessary.

  • Monitor and manage customer stock levels, handling call-off orders and replenishing stock when required.

  • Raise purchase orders for board and tooling needed for production.

Key Skills & Attributes:

  • Strong communication skills – both verbal and written

  • High level of attention to detail

  • Ability to manage multiple priorities and work to deadlines

  • Confident and assertive when needed, with a professional and customer-focused approach

This is a hands-on role within a busy manufacturing environment, ideal for someone who enjoys variety and thrives under pressure.