As a Retail Operations Co-ordinator you’ll be at the heart of our client’s pop-up experience, managing the end-to-end process of bringing brand pop-ups into stores. From initial booking through to execution and reporting, you will ensure a seamless, efficient, and commercially successful experience for both brands and store teams.
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Key Responsibilities
1. Pop-Up Coordination & Brand Support
• Manage all operational aspects of brand pop-ups, from booking through to completion.
• Build and maintain strong, strategic relationships with retail store managers.
• Upload product lists and assign them to relevant card machines for in-store use.
• Ensure all compliance documentation is completed and approved before each pop-up.
• Respond promptly and professionally to brand queries.
• Keep store packs updated with current, relevant information.
• Review and approve brand applications for pop-up participation.
• Handle ad hoc administrative and support tasks as needed.
• Provide additional support for brand bookings during peak periods.
• Occasionally source new brands to fit store needs.
• Visits to Northern based stores twice a year to maintain relationships
2. Commercial Performance
• Understand and work toward achieving monthly revenue targets for pop-ups.
• Track store performance and monitor occupancy rates.
• Provide weekly reports on sales, performance trends, and areas for improvement.
• Identify and propose ways to increase revenue and drive occupancy.
• Manage commercial risks in alignment with the Pop-Up P&L.
• Pitch pop-up concepts to store managers based on location-specific needs.
• Collaborate with leadership to identify and develop new commercial opportunities.
3. Operations Leadership
• Build scalable systems to support the growth of the pop-up model, with management support.
• Identify and resolve inefficiencies in operational processes.
• Improve the in-store brand experience, including fixture use and execution quality.
• Maintain consistency and high standards across all customer and brand touchpoints.
4. Time & Resource Management
• Effectively prioritise your workload based on commercial goals and deadlines.
• Identify time-consuming tasks and propose streamlined or automated solutions.
• Proactively escalate any resource or support needs to leadership.
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Qualifications & Experience
• Experience in retail operations is desirable but not required
• Account Management or Project Management Experience desirable
• Experience working with external partners or vendors in a fast-paced environment.
• Strong organisational and project management skills.
• Excellent communication and relationship-building abilities.
• Commercial awareness and an understanding of retail revenue metrics.
• Ability to adapt quickly, solve problems, and work independently.
• Comfortable with data tracking, reporting, and performance analysis.