Retail Account Manager

Location Harrogate
Discipline: Office Support & Sales
Job type: Permanent
Salary: to £35,000
Contact name: Rosie Sinclair

Contact email: rosie@sirecruitment.com
Job ref: 22895
Published: 13 days ago

​Are you a highly organised and proactive Account Manager looking for a new challenge in a dynamic and fast growing organisation operating in the retail sector with multiple marketplaces?

If so, we are helping out client recruit a Marketplace & Retail Account Manager to oversee and grow their marketplace channels, onboard brands, and ensure smooth communication between their partners and retailers. This is a key growth area, and they need someone who can introduce and refine processes at pace.

Key Responsibilities

● Manage the onboarding and communication process for brands joining them ensuring smooth integration and ongoing support.

● Oversee and grow the marketplace, ensuring a seamless experience for brands and customers.

● Manage listings, onboarding, and performance on the marketplaces

● Monitor and optimise activity on Amazon and TikTok Shop, ensuring listings are competitive and well-managed.

● Identify and implement process improvements to enhance efficiency and scalability across marketplace operations.

● Handle all administrative tasks, including documentation, reporting, and marketplace compliance.

● Act as the key point of contact for brands, retailers, and internal teams, ensuring clear communication and issue resolution.

Ideal candidate:

● Experience in eCommerce, marketplace management, or retail account management (experience with Mirakl, Amazon, or similar platforms is an advantage).

● Highly organised and detail-oriented, with the ability to manage multiple tasks and deadlines.

● Strong written and verbal communication skills, able to liaise effectively with brands, retailers, and internal teams.

● Proactive approach to introducing and improving operational processes.

● Ability to work at a fast pace in a rapidly growing business environment.

● Comfortable working with data, marketplace analytics, and performance tracking.

What is on offer

• The opportunity to play a key role in the company’s marketplace growth.

• A fast-paced and entrepreneurial work environment, collaborating with leading SME brands.

• Career progression within a high-growth business.

• Hybrid working options, with flexibility where needed.

• Dynamic, collaborative work environment.

• 4pm finish on Fridays.

• Birthday off.

• Modern office in the centre of Harrogate