Are you a highly driven and results orientated individual who thrives in a fast paced environment with proven experience in social media marketing, webinars, and online community engagement?
We are currently helping our client working in the retail landscape to recruit a driven Membership Co-Ordinator
You will be key in developing and executing initiatives to drive member growth, engagement, and retention, positioning the company as the go-to platform for independent businesses.
This role will require you to collaborate with marketing and senior leadership to ensure consistent and impactful communication and engagement with their members.
Key Responsibilities:
● Build and nurture strong relationships with both new and existing members within the community.
● Grow the membership network through strategic outreach and partnerships with independent creators and industry experts.
● Identify and secure partnerships that provide value, such as discounts, exclusive offers, and other member benefits.
● Craft clear, compelling, and engaging communication via email, blogs, and social media to keep members informed and connected.
● Organise and execute member-focused events, such as webinars and virtual meetups, in collaboration with the marketing team.
● Collaborate with marketing to highlight member achievements and success stories on social media.
● Seek out sponsorship opportunities with like-minded businesses that align with the company’s mission and values.
● Assist members in optimising their profiles and resources on the platform to enhance their experience and visibility.
● Develop and implement marketing campaigns that promote membership growth and member engagement.
● Prepare and deliver monthly webinars featuring industry experts to provide valuable insights to members.
● Stay informed on industry trends and competitor activities to continuously improve member offerings.
● Collaborate with internal teams to align social media marketing efforts with member engagement strategies.
● Provide regular feedback to the management team to improve services and create new member-focused initiatives.
● Ensure consistent communication that aligns with the company’s brand voice, tone, and style.
● Actively seek out new members and encourage them to sign up and engage with the community.
Ideal candiate:m
● Proven experience in community management, membership services, or engagement roles, preferably within a creative or entrepreneurial environment.
● Strong written and verbal communication skills, with the ability to create clear and compelling content.
● Experience with CRM tools and platforms to manage member engagement.
● Exceptional organisational and multitasking abilities to manage multiple projects and deadlines.
● Strong interpersonal skills and the ability to build relationships both internally and externally.
● A proactive, self-starter who is passionate about empowering independent businesses.
● A solid understanding of the importance of content in driving engagement and retention.
● Ability to work collaboratively in a dynamic, fast-paced environment.
● Experience with social media marketing, webinars, and online community engagement.
● Knowledge of the independent business and creative industries is a plus.
Education:
● Bachelor’s degree in Business Administration, Marketing, or a related field preferred, or proven experience in relevant membership, marketing, or engagement roles.
Benefits:
● Competitive salary with commission-based incentives.
● Opportunities for career growth and advancement.
● Dynamic, collaborative work environment.
● 4pm finish on Fridays.
● Birthday off.
● Modern office in the centre of Harrogate