Customer Service Manager/Team Leader

Location Middlesbrough
Discipline: Office Support & Sales
Job type: Permanent
Salary: £27,000 - £30,000
Contact name: Emily Watson

Contact email: emily@sirecruitment.com
Job ref: 22695
Published: 20 days ago

Are you an experienced and motivated leader with a passion for delivering outstanding customer service? My client is looking for aCustomer Services Manager / Team Leaderto join their growing team in Middlesbrough. This is a fantastic opportunity to lead a small, dedicated team in a supportive, fast-paced environment where your impact will truly be felt.

Key Responsibilities:

  • Lead and motivate a team of customer service representatives, driving performance and efficiency.

  • Resolve complex customer queries and complaints with professionalism and urgency.

  • Coach and develop your team to achieve their targets and build their skills.

  • Build strong relationships with customers to encourage loyalty and repeat business.

  • Collaborate with other departments to improve processes and enhance the customer experience.

  • Monitor and analyse team performance, sharing valuable insights with senior management.

What We’re Looking For:

  • Proven experience in a customer service management or team leader role.

  • Excellent leadership, communication, and people skills.

  • A strong problem-solver who can confidently manage escalated customer issues.

  • Highly organised, with the ability to work well under pressure and meet deadlines.

  • Experience in a rental-based business (advantageous but not essential).

  • Confident using Microsoft Excel and customer service software.