Customer Service Manager

Location Normanton
Discipline: Office Support & Sales
Job type: Permanent
Salary: £35,000 - £40,000
Contact name: Fiona Milne

Contact email: fiona@sirecruitment.com
Job ref: 21569-1
Published: 9 months ago

Our client is seeking a dedicated and experienced Customer Service Manager to lead their service team, grow the department and ensure customers receive the highest level of service.

Key Responsibilities:

• Team Leadership: Lead, mentor, and motivate the team inc setting KPIs

• Report on team turnover, profitability, budgets and productivity

• Planning engineer’s workloads to ensure SLAs are met

• Maintain strong relationships with internal and external contacts

• Looking into continuous improvement and streamlining plans

• Managing invoices, preparing quotes, maintaining records and client management

• Ensuring industry regulations, restrictions, and laws are adhered to

• Creating a safe working environment for both employees and customers

Experience Required:

• Proven experience in a leadership/management role with a similar level of responsibility

• Strong leadership and communication skills

• Proficiency in customer service tools and software

• Problem-solving and conflict resolution abilities

Benefits:

• Competitive salary up to £40,000, depending on experience

• Bonus Scheme

• Monday – Friday Hours

• 21 days holiday, plus bank holidays

• Holiday purchase scheme

• Free onsite parking

• Company pension scheme

• Cycle to work scheme

• Healthcare Scheme

Ref: 21569