Are you experienced in Customer Service?
I am assisting a client who is based on the outskirts of Darlington as they are recruiting for a Customer Service Advisor to join their growing team on a full time and permanent basis.
Reporting into the Customer Support Manager, you will assist customers with any questions or queries regarding to their recent purchase. To be successful in this role, you need to have a confident and polite telephone manner. You will be organised and committed to provide every customer with first class service.
Duties will include:
· Responsible for submitting and taking ownership of claims
· Speaking to customers over the phone providing order updates / progress
· Providing customer service in respect of handling inbound calls to service department
· Inputting warranty and contract claims into the system.
· Invoicing of work going through the Service Department.
· General Service Department Administrative duties
· Maintaining the CRM systems
· Accuracy of data inputting essential
· Good communication and relationship building skills important
Due to the location of this role, your own transport is essential.
If this role is of interest for you, please click 'apply’ or for further information please contact Katie Kendall in the Northallerton office.