Customer Service

Location Knaresborough
Discipline: Office Support & Sales
Job type: Permanent
Salary: £22,000 - £24,000
Contact name: Fiona Milne

Contact email:
Job ref: 21304
Published: 8 months ago

​Are you looking for a role within a global ecommerce business?

If you have great people skills and looking for a varied role, you might be interested in a Customer Service position. The business is operation worldwide in areas such as UK, Europe, Turkey, and the Far East and has sites in the UK and Ireland.

This Customer Service role offers regular training and a lot of career progression within the business.

What you'll be doing:

• Assist customer with queries from product information, delivery updates, courier issues and technical queries

• Communicating with customers via phone, email and live chat

• Problem solve with other departments across the business

• Regular team meeting including training sessions

What you'll need:

• Previous Customer Service experience

• IT skills including Outlook, Teams and Word

• Highly organised with the ability to multiple tasks

• High levels of flexibility and adaptability

• Ability to build positive working relationships both internally and externally

What you'd get in return:

• Salary up to £24,000

• Monday – Friday hours

• Hybrid working, after probation

• 23 days holiday, plus bank holidays

• Paid sabbatical depending on length of a service

• Development opportunities

• Perkbox subscription

• Enhanced maternity and paternity pay depending on length of service

• Team bonding and social activities

• Free Food Fridays

• Great office facilities including bar, Netflix, pool table, retro arcade game and table football

Ref: 21304