Are you detail-oriented and dedicated to upholding compliance standards?
We’re looking for a proactive Compliance and Policy-Driven Support Officer to join our clients team in a newly created role, providing essential support to our account teams and ensuring compliance with Anti-Money Laundering (AML) regulations.
Key Responsibilities:
Acting as the primary officer for implementing risk-based AML policies and procedures, conducting Customer Due Diligence and Enhanced Due Diligence as required, ensuring full AML compliance, and liaising with the Anti-Money Laundering Officer to escalate Suspicious Activity Reports as needed
Maintaining current customer records and compliance documentation, inputting and tracking relevant data using specialised software to support AML requirements
Supervising cash transactions, particularly on high-volume days, ensuring accuracy and adherence to AML controls
Providing excellent customer service by managing phone inquiries, processing payments, and supporting smooth, compliant transactions
Candidate Requirements:
Strong attention to detail with a focus on compliance accuracy
Professional and courteous interpersonal skills with strong communication abilities
Ability to work effectively both independently and as part of a team
High level of discretion, reliability, and presentable appearance
Proficiency in MS Office, with a capacity to learn industry-specific software
Prior experience in a compliance-focused role, comfortable with cash handling and customer service
The role offers comprehensive training in all aspects of compliance and customer service, including client-facing skills, external AML training, and ongoing support from senior leadership, with free online sessions from HMRC to supplement learning and career growth.