I am working with my client to recruit an experienced Administration Manager to oversee the smooth running of office operations and support the delivery of exceptional service standards.
As Administration Manager, you will lead the administration team, and play a key role in managing escalated customer queries, improving processes, monitoring KPIs, and providing valuable insights to senior management.
Key Responsibilities:
Handle escalated customer queries and complaints professionally and efficiently
Develop and maintain customer relationships to encourage loyalty and repeat business
Oversee daily office operations and ensure compliance with company standards and regulatory requirements
Monitor performance against KPIs and provide insights to senior management
Manage office inventory, budgets, and vendor communications
Plan, implement, and improve administrative processes and procedures
Recruit, train, and support administrative staff while overseeing team performance
Maintain effective filing and reporting systems to support the wider organisation
Prepare and analyse reports to inform operational decisions
Resolve invoice queries and ensure accurate financial documentation
Candidate Requirements:
Proven experience in a senior administrative or office management role
Strong leadership and team management skills
Excellent organisational skills with the ability to prioritise multiple tasks effectively
Exceptional attention to detail and accuracy
Proactive, solution-focused, and able to make independent decisions
Excellent communication and interpersonal skills, with the ability to liaise with colleagues, clients, and external vendors
Competent in Microsoft Office, with experience of administrative systems and reporting tools
Experience in process improvement and implementing administrative procedures
The successful candidate will be confident, highly organised, and capable of overseeing multiple administrative processes while leading a team to deliver consistent results.