March 30, 2021
Job Type
Job Reference


Service Desk Analyst, Middlesbrough, £22,000


A business in Middlesbrough due to continued growth is recruiting for a Service Desk Analyst to.

To be considered, you should have experience of working in a busy IT service desk environment and have excellent communication skills




  • Provide remote/onsite IT support for hardware and software issues to SLA’s
  • Ensure all incident/service request tickets are logged onto our ticketing system
  • Ensure tickets are kept up to date with regular updates on tickets
  • Keep the customer up to date with progression of tickets
  • Look proactively at tickets to confirm a permanent fix
  • Identify opportunities to implement improved solutions
  • Deliver exceptional customer service and demonstrate the and desire to go ‘above and beyond’ for our customers
  • Share technical knowledge
  • Carry out research, testing and development on imminent technologies
  • Engage in ongoing training and gain technical qualifications



  • Have experience of working in a busy IT service desk environment
  • Have confident customer facing skills
  • Have excellent communication skills
  • Have the ability to work as part of a team or on your own
  • Use own initiative to make decisions and complete tasks
  • Have a professional attitude
  • Efficient time keeping
  • Ability to prioritise work
  • Flexible approach to working outside of normal working hours
  • Full UK driving licence


With at least one would be preferred

  • Relevant Microsoft or Cisco qualification (e.g. MCP, CCNA)
  • Experience of Office365 and SharePoint
  • Telecommunications experience (Panasonic, 3CX)


This is a great time to join the business, as they are going through growth, and there will be an excellent opportunity to progress within their busines. They have an ongoing Technician Development programme and also provide an excellent working environment.


They are a competitive industry benchmarked salary and a bonus scheme





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