We are currently recruiting on behalf of a well-established manufacturing business in Middlesbrough who is looking for a Sales Administrator to join their busy and supportive team. This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast-paced environment and providing a high level of support to customers and internal departments alike.
The successful candidate will play a key role in ensuring customer orders are processed accurately and efficiently from initial order through to despatch and invoicing.
Key Responsibilities
Processing customer sales orders using the company’s order processing system, ensuring all customer details, quantities, pricing and delivery instructions are accurate.
Allocating stock and coordinating production job feeds against customer orders.
Preparing and issuing order acknowledgements and advising customers of estimated despatch dates.
Producing customer invoices accurately and in a timely manner.
Coordinating couriers and freight forwarders for customer despatches and preparing associated despatch documentation.
Preparing export documentation where required.
Maintaining accurate document control and filing systems.
Handling customer enquiries relating to order progress, stock availability and pricing both via telephone and email.
Supporting general office administration and reception duties including answering calls, managing emails, filing, photocopying and post distribution.
Building and maintaining positive working relationships with customers, suppliers, freight forwarders and internal teams.
The Ideal Candidate
Previous experience within a customer service, sales administration or office administration role.
Strong communication skills, both written and verbal.
Excellent attention to detail and organisational skills.
Confident using computer systems and order processing software.
Ability to prioritise workload and work effectively within a busy team environment.
Professional and customer-focused approach.
Experience within a manufacturing or distribution environment would be advantageous but is not essential.
Additional Information
Full-time, permanent position.
Supportive team environment with long-term career opportunities.
Training provided where required.