My client is looking for a proactive and confident individual to join their team in a varied Sales and Administration Support role. This position combines customer-facing sales activity with wider office and marketing support, offering an excellent opportunity to develop strong commercial and administrative skills.
Key responsibilities
· Handling customer enquiries, processing orders and resolving account issues
· Encouraging product uptake through upselling and cross selling with excellent product knowledge
· Supporting all customer calling activity, including follow up calls to promote training programmes
· Managing secondary and tertiary accounts to strengthen relationships and grow sales
· Working towards agreed targets for sales and profit
· Encouraging customers to join TEAMs meetings with the Account Manager
· Completing account analysis and preparing information for the Account Manager
· Supporting the accreditation process for staff by assisting with knowledge reviews, marking, video submissions and discussing outcomes
· Issuing certificates, maintaining databases, updating serial number records and managing returns and warranty activity
· Assisting the Office Manager with day-to-day administrative tasks, printing, filing, laminating and preparing training packs
· Processing orders and updating reports and dashboards
· Supporting marketing with social media activity, including creating posts for Instagram and writing blogs when required
· Reviewing existing pages and highlighting areas that need refreshed text or imagery
· Creating new web pages using existing templates, including for charity projects
This role suits someone who enjoys variety, communicates clearly and is comfortable balancing sales conversations with detailed administrative tasks. You will be supported with clear objectives and regular reviews based on agreed performance measures.