We are looking for a highly organised and proactive Operations Administrator to join our clients established team. This pivotal role sits at the centre of the daily operations and plays a vital part in ensuring everything runs smoothly—from job scheduling and CRM management to client communication and coordination. This is a dynamic position that requires initiative, excellent communication skills, and the ability to handle a wide variety of tasks efficiently.
Key Responsibilities:
Job Scheduling: Coordinate and schedule site technicians, ensuring resources are efficiently allocated and jobs run smoothly.
CRM Management: Maintain and update the company’s CRM system; attach relevant RAMS, permits, and documentation to job records.
Client Liaison: Act as a key point of contact for clients—handling enquiries, providing updates, and ensuring an excellent customer experience.
Permit Applications & Equipment Hire: Apply for permits and organise the hire of plant equipment required for jobs.
Vehicle & Equipment Management: Schedule vehicle maintenance, ensuring fleet compliance and operational readiness.
Administrative Support: Handle day-to-day office administration and coordination tasks to support wider team operations.
HR & Staff Support: Manage holiday bookings, coordinate staff training sessions, and provide general HR administrative support.
Required Skills & Experience:
Proven experience in an administration role
Strong organisational and multitasking abilities
Excellent verbal and written communication skills
Confident and professional telephone manner
Experience with CRM systems (preferred)
Comfortable interacting with demanding or detail-oriented clients
High level of accuracy and attention to detail
Able to work independently and take initiative
Proficient in Microsoft Office (Outlook, Word, Excel)