A well-established and growing business in Stockton-on-Tees is looking to recruit an organised and customer-focused Customer Service & Operations Coordinator to join their busy and supportive team.
This is a varied and fast-paced role, ideal for someone who enjoys working with customers, coordinating operations, and keeping things running smoothly behind the scenes. You’ll be joining a friendly team where high standards of service and efficiency are key.
Key Responsibilities
Handle customer enquiries in a professional and timely manner
Process and manage hire and purchase orders accurately
Coordinate delivery of equipment to customers and job sites
Maintain accurate records, documentation, and system updates
Provide general administrative support including invoicing and filing
Work closely with internal teams to ensure smooth day-to-day operations
Deliver excellent customer service at all times
About You
Previous experience in customer service, administration, coordination, or hire desk roles (desirable but not essential)
Strong communication skills and a confident telephone manner
Highly organised with excellent attention to detail
Able to manage multiple tasks in a busy environment
Proactive, reliable, and a strong team player
Positive attitude with a willingness to learn and develop
What’s on Offer
Salary £30,000 – £34,000 (depending on experience)
Monday to Friday, 8:00am – 5:00pm
25 days holiday plus bank holidays
4% employer pension contribution
Free on-site parking
Supportive and stable working environment
This is a great opportunity for someone looking to develop their career in a varied operations and customer service role within a growing business.