£18,000 - £19,000
Published
March 31, 2021
Location
Newton Aycliffe
Job Type
Job Reference
18985

Description

My client is based in Newton Aycliffe and are seeking a Customer Service Administrator to join their team on a full time, permanent basis.

The successful candidate will join an established team of Customer Service Executives providing effective and pro-active customer service to Clients.

The ideal candidate will be experienced in a customer service role and be able to demonstrate the skills required to operate in a fast-paced transport orientated role.

The successful candidate will be a team player with a positive and professional attitude. This role requires someone who is organised, with great administrative accuracy and attention to detail, able to work on own initiative and with a great email and telephone manner.

Main Duties Include:

  • Deal with customer queries and job changes.
  • Customer follow up to exceptional standard
  • Process and report service failures
  • Process and communicate additional charges with effective customer communication
  • Controlled internal management of costs and reporting
  • Customer account management telephone support
  • Producing sales quotations
  • Setup of customer accounts
  • Manage the successful completion of daily customer service tasks
  • Assist in development of the Customer Services Department’s capability and competency.

Following training additional duties would include:

  • Creation and maintenance of job pricing tables
  • Production of customer and internal reports
  • Training staff on new and existing systems and procedures
  • Reporting of major client or operational issues handled by the Customer Services Team to management.

Candidate Requirements:

  • Have previous experience in customer services role
  • Have high level of IT skills.
  • Have outstanding communication skills, verbal and written.
  • Effective at time management.
  • Able to multitask, have ability to prioritise and be effective at problem solving

Due to the volume of application that we receive if you have not heard from us within 5 days your application has unfortunately been unsuccessful.

 

OSNE

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