£18,000 - £19,000
March 31, 2021
Newton Aycliffe
Job Type
Job Reference


My client is based in Newton Aycliffe and are seeking a Customer Service Administrator to join their team on a full time, permanent basis.

The successful candidate will join an established team of Customer Service Executives providing effective and pro-active customer service to Clients.

The ideal candidate will be experienced in a customer service role and be able to demonstrate the skills required to operate in a fast-paced transport orientated role.

The successful candidate will be a team player with a positive and professional attitude. This role requires someone who is organised, with great administrative accuracy and attention to detail, able to work on own initiative and with a great email and telephone manner.

Main Duties Include:

  • Deal with customer queries and job changes.
  • Customer follow up to exceptional standard
  • Process and report service failures
  • Process and communicate additional charges with effective customer communication
  • Controlled internal management of costs and reporting
  • Customer account management telephone support
  • Producing sales quotations
  • Setup of customer accounts
  • Manage the successful completion of daily customer service tasks
  • Assist in development of the Customer Services Department’s capability and competency.

Following training additional duties would include:

  • Creation and maintenance of job pricing tables
  • Production of customer and internal reports
  • Training staff on new and existing systems and procedures
  • Reporting of major client or operational issues handled by the Customer Services Team to management.

Candidate Requirements:

  • Have previous experience in customer services role
  • Have high level of IT skills.
  • Have outstanding communication skills, verbal and written.
  • Effective at time management.
  • Able to multitask, have ability to prioritise and be effective at problem solving

Due to the volume of application that we receive if you have not heard from us within 5 days your application has unfortunately been unsuccessful.



Drop files here browse files ...

Related Jobs

Administrator   Thirsk
April 13, 2021
April 13, 2021
Junior Maintenance Engineer   Boroughbridge
April 12, 2021
April 12, 2021
Customer Services Agent   Middlesbrough
April 10, 2021