We’re working with an established and growing business based in Stokesley to appoint an experienced Commercial Office Manager.
This is a newly created management position offering the opportunity to take ownership of a B2B Commercial Office team and genuinely influence how the business operates.
Key responsibilities will include:
Leading, motivating and developing a team of around nine people.
Creating clear accountability, structure and consistent working standards.
Managing workloads and ensuring resources are used effectively.
Coaching and developing team members to support their progression.
Overseeing customer service, order processing, pricing, invoicing and dispatch.
Managing customer escalations, complaints and delivery issues.
Establishing and monitoring KPIs around customer service, order processing, response times and OTIF.
Identifying performance issues and implementing improvements.
Reviewing and redesigning existing processes where required.
Writing and embedding SOPs and clear ways of working.
Driving a culture of continuous improvement.
Supporting the implementation
Contributing to wider CRM development and improving the use of systems and data.
Working closely with Sales, Operations, Purchasing and Finance.
Improving communication between departments and reducing duplication and unnecessary handovers.
What we’re Looking For:
You’ll ideally have experience managing a customer-facing or commercially focused team and be confident taking ownership of both people and processes. You’ll need to be someone who can balance strong people management with a hands-on, commercially focused approach.
Experience of the following would be particularly useful:
Managing and developing teams
Customer service and order processing
Commercial office or sales support environments
Process improvement and implementing new ways of working
KPI and performance management
ERP and/or CRM systems
SOP development and implementation
Managing escalations and resolving problems
Working collaboratively across multiple departments
Supporting business change and system implementations