We’re currently recruiting on behalf of a friendly, close-knit team based in Richmond who are looking for an organised and proactive Administrator to join them on a full-time basis. This is a fantastic opportunity to become part of a supportive working environment, with flexibility to work across either 4 or 5 days per week.
As an Administrator, you’ll play a key role in ensuring the smooth day-to-day running of the office and delivering excellent service to customers.
Your responsibilities will include:
Managing customer enquiries via phone and email
Processing orders, returns, and exchanges accurately
Coordinating with internal teams to ensure timely order dispatch
Monitoring orders and keeping customers updated where required
Supporting with general administrative and office tasks
About You
We’re looking for someone who is organised, reliable, and confident in communicating with customers and colleagues alike.
You’ll ideally have:
Strong written and verbal communication skills
A confident and professional approach to customer service
Excellent attention to detail and organisational skills
Good working knowledge of Microsoft Office (Word, Excel, Outlook)
Experience using CRM systems (preferred but not essential)
Previous customer service experience (desirable, not essential)
What’s on Offer
Full training and ongoing support
A welcoming, team-focused environment
Flexible working pattern (4 or 5 days per week)
If you’re looking for a varied administrative role within a supportive team, we’d love to hear from you.