Account Manager

An excellent opportunity has arisen to join a fast paced company based in Wynyard as they are looking to recruit an Account Manager to join their outstanding team.

As the Account Manager you will work at a high level of initiative, managing client accounts ensuring all aspects of each client’s programme meets KPI expectations and exceeds customer/client expectations in line with company standards and values.

Responsibilities include:

• The day to day running, development and growth of allocated client accounts supporting in all areas of programme co-ordination
• Negotiate accommodation rates and added value with suppliers in line with client budget, brief and key requirements.
• Conduct client and hotel webinars in line with company standards
• Work with suppliers and clients to ensure that we have negotiated excellent packages for client’s annual requirements
• Attend virtual, face to face supplier presentations as and when required
• Update documents and systems as required
• Ensure all documentation is accurate and matches the system and client requirements
• Deal positively with all oral and written enquiries to ensure that all requests for assistance are responded to accurately, professionally and within a timely manner
• Support clients setting up the scheduling of virtual training via our VirtualStop system, and when required deliver training webinars to clients in order to demonstrate system usage
• To proactively identify possible sales growth opportunities to line manager
• Responsible for prioritising own tasks and workload
• Ensure all work including internal and external mail, letters and telephone call handling are dealt with efficiently and effectively in accordance with policy, practice, audit requirements and standards of service.
• Input and update the database to agreed standards of service meeting confidentiality policy

Training will be provided

Personal Skills/ Experience:

• Good secondary education to meet 5 GCSE minimum grade C including mathematics and English language
• To Ability to problem solve and work on own initiative as well as demonstrating the ability to be a great team player working within a small team
• Strong verbal and written communication skills
• Computer literate: Word, Excel, PowerPoint, Teams, and knowledge of managing CRM systems including the ability to adapt and learn new technologies
• The ability to collate data and confidently present the information to customers/clients both in person and via teams whilst understanding the client’s needs building rapport and maintaining relationships
• Ability to identify and maximise sales growth opportunities

EWAF