£25,000circa
Published
November 9, 2022
Location
Stockton-on-Tees
Job Type
Job Reference
20867
Consultant
Emily Watson

Description

Are you able to provide excellent customer service? Are you organised, reliable and a team player?

Would you like to join a friendly and supportive working environment where you can avail excellent opportunities for progression?

The Customer Service Advisor will play a crucial role in providing first-class service to their customers. My client is looking for a highly organised individual with exceptional accuracy and attention to detail.

Roles and Responsibilities include:

  • Full control of the customer services inbox
  • Dealing with key customer accounts
  • Processing of all orders in a timely and effective manner
  • Ensuring all communication with the customer is up to date and accurate
  • Dealing with all customer service queries. Including site issues, shortages on deliveries and ETA’s
  • Booking form completion and distribution to customers
  • Updating of CRM
  • Sending and chasing checklists in the most effective manner
  • Sending customer feedback forms, collating the information and setting targets to improve the service based on the feedback given
  • Meeting the standard KPI’s set for you
  • Liaising with the purchasing department to complete the order in a timely manner
  • Improving the overall customer experience
  • Building relationships
  • Understanding technical plans

Benefits include:

Salary of £25,000circa + reputable business within excellent benefits + fab working environment+ excellent training and development+ free parking+ 25 days holidays +BH + bring your dog to work days.

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